Reviews


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Overall it was a pleasure buying through Pillars.  We received a highly personal and individual service – with the impression that you were aiming to fit the right family to the right house.

You and your team – especially Sarah – demonstrated expertise, local knowledge, promptness and professionalism throughout the period.  Buying and selling homes as a young family is so stressful but your service provided a steadying force which is to be applauded.

We are really pleased that you are trying something new in the property sales market. Having been let down terribly by some unprofessional and – at times – unscrupulous behaviour by other agents it was a breath of fresh air to deal with Pillars.

When we finally completed you congratulated us and told us we were you first sales clients.  We couldn’t quite believe that but are very happy to have been that family. Keep up the good work. We have – and will be – recommending you as an estate agency. Neal and Claire Stone, Nightingale Crecent, West Horsley

 

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“After having a few bad experiences with other agents, finding Pillars was a breath of fresh air and restored my faith in Estate Agents again.  Mat has found me a fantastic tenant and has helped me through the whole process with excellent customer service…Mat and his team have always come back to me straight away if I’ve had a problem, they have provided a personal service and went above and beyond what was expected of them. I have no doubts whatsoever in recommending Pillars, there service has been outstanding.  I’m a very happy customer. Thanks Mat and your Team for all your hard work and help”. Mr and Mrs Fairless, Selbourne Road, Guildford

 

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I would just like to say: “ I have been very impressed not only with the speed at which Pillars found me a corporate tenant but also with the professional and straightforward manner in which they conduct their business”. Mr. C Morris, Romans Close, Guildford

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“I was going to let my house through another agent, however, I saw the Pillars board outside another house in my road and decided to call Pillars. I was delighted at their speed of response – not only did they come to see my house just a couple of hours later (on a Saturday), they returned the same afternoon with some prospective tenants – who are now renting my house! I can honestly say that during the process of negotiations, sorting contracts and all the required certification, Mat (Director) was extremely helpful and gave me useful advice. I felt that he really cared about getting the right tenants for me and that my tenants would be happy too. Being a small company means that you will receive excellent personal service – I can’t recommend them highly enough.”Paula D; Wodeland Avenue, Guildford.

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“Hi Mat, just a quick note to express our thanks for the great service we received when renting out our house through Pillars. From the beginning you listened to what was important to us. This included spending part of your Saturday evening with us to share your expert view on how we should bring the house to market, what we should expect and addressing our concerns about how to ensure our house would be well managed while we are overseas.  You helped us secure a great set of Tenants at the price point we aspired to & took care of all the details in getting the house ready for the Tenants to move in. The whole process was customised to our needs, smoothly delivered, with a very responsive follow up and all at a very competitive price. Moving overseas is a stressful  time & having peace of mind that our house in in good hands has been a huge relief. I’d be very happy to recommend Pillars to anyone else”.Many thanks, Liz & Patrice. Guildford

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“It was such a joy to find an estate agent who really cared and had my best interests at heart. I am very grateful to Pillars for all the time they spent making sure I had the right tenant for my cottage. Pillars were always accessible to talk through any queries I may have, and nothing was too much trouble. I would highly recommend Pillars to anyone wanting to rent out their property – you couldn’t choose better”.  Tricia C. Ripley

 

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“Pillars have done a great job finding the right tenants for me. They have been very professional and committed to ensuring the whole process ran smoothly and in good time. Would highly recommend. Thank you very much”. Mr P Pompili. Guildford

 

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“My wife Sharon and I are from abroad. We decided to locate ourselves in Surrey and researched many estate agents in the area for rental properties. I was immediately impressed with Pillars for their regular updates via emails and professional manner on the telephone without getting the feeling they where being too pushy. When we finally met with Pillars the standard and the location of the houses they had to offer far exceeded the other estate agents we had been in touch with. The team at Pillars quickly had a grasp of our needs and requirements. We are a family of 5 with 3 young children. Pillars expertly assisted in the process of landlord/tenant negotiations once we had made an offer. Everything required to reach handover of keys went smoothly. I have no hesitation of recommending Mat and his team at Pillars”. Erik D, The Elms, Effingham 

 

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“I appointed Pillars to Let Out my Townhouse Property in Guildford, following a rather poor effort by another Agency to do the same. I’m therefore able to comment not only on Pillars performance but compare to another leading Guildford Agent.

Pillars successfully let my property within 3 days of being appointed.  They demonstrated excellent tenacity and proactivity, far exceeding the standards I received from the first Agent. I was extremely pleased with the outcome of Pillars work which was delivered in a very professional manner. I’d encourage you to give them an opportunity to sell your property if the circumstances are right for you.” David K. Tyrells Place, Guildford.

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“I would highly recommend Pillars if you are thinking of selling or renting your home. The team where very professional and communication was excellent, they found us great tenants very quickly indeed”. Graham S. The Mount, Guildford.


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“Pillars are extremely professional. I find them always to be very responsive to any queries we might have. We can generally expect a response within a couple of hours. We rented our first rental property through Pillars and they removed any of the stress related to tenancy agreements, check-ins etc… They also obtained a rental that was £200 per month above the amount that we had been quoted by other agents. I would highly recommend Mat and his team to anyone considering property management services in and around the Guildford area”. Bruce H; Printing house Square, Guildford.

 

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“Matt Weiland, from Pillars Estate Agents helped us to rent out our property in Guildford.
He was very thorough, and was in control everything that needed to be done, which gave us peace of mind knowing that the whole process would be well taken care of.
Matt managed to secure tenants and rents which far surpassed our expectations, within a very short time frame.
With setting up the contract he was quick to reply on any questions we might have had and the whole process was completed very swiftly.
Working with Matt has been a pleasure and I can highly recommend him to anyone who is looking for someone to manage their rental property”. Jacy H. Farnham road Guildford.

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“We are are very satisfied with the way Matt and Pillars staff in general handled our recent rental. The team were very helpful and went out of their way to support us organise a pretty tricky move from overseas”. Mr Simmons. Ashcroft, Shalford